Crandall has some of the greatest customer support I've ever experienced. But that’s where Crandall Office Furniture came in. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. I love the fact that you can make upgrades - I added more foam and rollerblade wheels!Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. We Ship Nationwide Daily.We are not directly affiliated with Steelcase. We Ship Nationwide Daily. The parts we sell are not manufactured by Steelcase. It arrived quickly and you can barely tell it's refurbished at all! It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. Ergonomic, Adjustable and Eco-friendly, the Leap Chair by Steelcase is the perfect option for your work-place or home office. Country/Region of Manufacture. item 2 Steelcase leap chair V2 1 - Steelcase leap chair V2. The chair even arrived more quickly than expected. Comparing the Steelcase Leap V2 with the Aeron is not easy because they’re both ergonomic, feature-packed, comfortable office chairs from reputable brands. I'm tickled to have such a high-end chair at an affordable price, with the 12 year guarantee to boot. Steelcase Leap V2 vs. Aeron. The assembly was pretty easy. Would definitely purchase from Crandall again.
She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful.
... High Quality Replacement Chair Parts for Steelcase and Haworth Office Chairs. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! In both chairs, you will find the same ergonomic comfort. But, I have to say this vinyl has a great life span and warranty and will last a life time. I'm happy to say this decision paid off nicely. Steelcase Leap v1 vs v2: Chair Similarities. From this experience I'm confident they care about customer service and I'll be taken care of if I have any issues within the next 12 years.The chair is pretty good for a remanufactured chair.
A touch of old school customer service with new school efficiency - perfect transaction!Fast delivery, as promised, and chair is clean and in nearly brand new condition.Super high quality, priced better than used, really fast shipping, exceptional customer service. Excellent service.I ordered a Steelcase Leap V2 from them and it was defective. I ordered the chair with the Vintage English vinyl. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. My order shipped within the specified window with tracking number. The chair arrived and it looks like new! Our Steelcase V2 Leap Gas Cylinder fits the Steelcase Version 2 Leap office chairs that utilize the side activated cylinder. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund.
I could always try their 30 day return policy if the chair was junk, right? It currently only took 2 business weeks to get it from order to door. However, I would have preferred leather as an option. Then I came across Crandall Office Furniture. The red looks really nice. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy.
Leap is a desk chair that provides a high performance, ergonomic solution for any office.
Obviously a family-run business that delivers on their promises.
... High Quality Replacement Chair Parts for Steelcase and Haworth Office Chairs…
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If I could do this over, I would in a heartbeat. Done within a few minutes. I was impressed by their reviews. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out.
Steelcase Leap v2 ergonomic adjustments With such a high score, it’s become apparent early on that the Leap is a highly adjustable ergonomic chair. The chair is well made and looks great. Select options. Leap.
They got back to me immediately and I had a replacement chair arrive by mail within 5 days. Steelcase 462 V2 Leap Chair Replacement Gas Cylinder $ 59.99 $ 49.99. Minor issue with arm rest pads, but Mike is taking care of that as well. Great company, highly recommend.Ordered a remanufactured Leap V2 a week ago, and it arrived today.
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