This must be done within the six month period to receive a refund. Please see reverse for more information.
Best of luck and please let us know if you successfully resolve your issue with guidance from this page.GetHuman has been working for over 10 years on sourcing information about big organizations like Rockauto in order to help customers resolve customer service issues faster. Email us at If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our
contact customer service about a problem with my order?...the part didn't fit or I received the wrong part!...the part I received is broken, damaged, or defective!...I installed the part but it stopped working or failed!...the part I received looks like it was made by a different brand or company!...I reported an issue online, but haven't received a response!
And if you spot any issues with our How Do I Return an Order with Rockauto? Shipping charges are not refundable unless the return is due to our mistake. To enter your discount code after an order is placed, go to the If there is already information in the box, you can erase it and add your discount code. Return labels allow your shippers to produce ready-to-print labels whenever a return is needed; Requesting a pickup is easy – your shippers don’t need an account number or to register online to book a return pickup; For your regular shippers, you can supply them with bulk pre-printed labels . This must be done within the six month period to receive a refund.
Easy to use parts catalog.
Do I need a receipt to return my item to RockAuto? Customers are responsible for all return shipping costs unless otherwise stated in the catalog or return instructions. This part of the return process comes after you select the option to make a change. If You want to Return the Order. Our free information and tools is powered by you, the customer. the card you refunded is expired/no longer in service!Why do I have to wait for a solution after starting a trace on my lost package?How do I exchange the bad part I received for a new one?How do I cancel the Return & Rebuild (R&R) service?How do I enter my return tracking information online?I don't have a printer.
through RockAuto.com, the return label will appear at the bottom of your return instructions (see "How do I view my return instructions?"). Once any part of your order ships, you are no longer able to make changes to it. However, RockAuto does provide a discount on shipping costs if you use their returns page to print out a shipping label.Start the return process by logging into the RockAuto website by using the email, phone number, or order number that you purchased your part with. How do I obtain return instructions and/or a return shipping label? return for credit on defective part purchased from rockauto I need to return a part, but my order number is not corresponding in rockauto’s system Ordered wrong part. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account.Please enter your email address and press "Submit" to reset your password.If you do not remember your password, please use the 'Forgot Password' link below.
RockAuto gives you six months from the purchase date to return car parts and cores. You can help! We started with contact information and fastest ways to reach a human at big companies. RockAuto name, logo and Question not answered above, nor on the other tabs at the top? If they manage to do so, you will be sent a confirmation email.
Navigate to theOnce you've navigated to the order and status page, use the online document or form to thoroughly explain why you are returning the part.
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